Last updated: August 27, 2025
Aesello Pty Ltd
These Terms & Conditions ("Terms") set out the agreement between Aesello Pty Ltd ("Aesello", "we", "us", "our") and you, the customer ("you", "your") for the rental of an Aesello video guestbook.
By confirming a booking or paying any amount towards it, you agree to these Terms.
Device means the Aesello video guestbook unit, including its stand, power cord, protective hard case, packaging, pre‑installed software and any accessories supplied.
Event means the function, celebration or gathering for which you rent the Device.
Rental Period means the period beginning when the Device is first made available to our nominated carrier for delivery to you, and ending when the Device is scanned by the carrier as received on return to us.
Daily Hold‑Over Fee means the late fee specified in your quote (typically AUD 200 per calendar day, capped at AUD 4,500) that applies for each day (or part thereof) beyond the Rental Period until the Device is scanned as returned.
Damage Fee means AUD 3,500 (inclusive of GST) payable if the Device is lost, stolen, destroyed, irreparably damaged, or tampered with in breach of clause 4.4.
Carrier means the courier service we nominate to deliver or collect the Device.
We will arrange delivery of the Device to the address you provide and, following your Event, provide you with access to footage and photographs captured by the Device (the Content).
The Device always remains our property. You receive a limited, revocable licence to use it strictly in accordance with these Terms.
Risk in the Device passes to you upon delivery to the address you nominated (or collection by your carrier) and remains with you until the Device is scanned by the Carrier on return.
We provide reasonable remote technical support during the Rental Period. Delivery windows are indicative only and may depend on the Carrier.
You agree to pay all amounts set out in your quote, plus:
You authorise us to store and charge the payment method you provide for any amounts owing under these Terms, without further notice. We may process variable or multiple charges (including after the Rental Period) to recover amounts owing.
We may, at our discretion, place a temporary pre‑authorisation hold on your payment method to verify funds and secure potential charges. A pre‑authorisation is not a charge and will be released by your bank in the ordinary course.
All amounts are in AUD and inclusive of GST unless stated otherwise. We will issue a tax invoice upon request.
Amounts are payable on demand. Interest may accrue on overdue amounts at the lesser of 10% p.a. or the maximum rate permitted by law, calculated daily. We may refer unpaid amounts to debt collection and recover our reasonable enforcement costs.
You agree not to initiate a card chargeback without first giving us a reasonable opportunity to resolve the issue. If a chargeback occurs, you remain liable for undisputed amounts properly payable under these Terms.
From delivery until collection by the Carrier, you are responsible for the Device, including loss, theft or damage by guests or third parties. You agree to:
You must not:
You are responsible for: (i) a safe operating environment; (ii) stable mains power using the supplied power cord; (iii) reasonably securing or taping power leads to avoid trip hazards; (iv) ensuring the Device is not used outdoors, in wet areas, or in extreme temperatures.
If the Device is (a) not returned, (b) damaged beyond reasonable repair (as determined by us acting reasonably), or (c) tampered with or altered contrary to clause 4.2, you must immediately pay the Damage Fee in addition to any other amounts owing. Where only minor repair or cleaning is required, we may charge a reasonable repair/cleaning fee instead of the Damage Fee.
If you supply an incorrect return address or fail to make the Device available for collection and we cannot recover it within 7 days after the end of the Rental Period, we may deem the Device lost and charge the Damage Fee. Daily Hold‑Over Fees accrue up to the earlier of the date the Device is scanned as returned or the date we charge the Damage Fee.
You must not re‑hire, lend, sub‑license, sell or otherwise part with possession of the Device without our prior written consent.
You are responsible for obtaining venue permissions and ensuring the setup location is safe and suitable. We are not responsible for venue restrictions that prevent use of the Device.
We do not provide insurance for the Device while at your risk. You are responsible for any loss or damage and may wish to consider appropriate event insurance.
Content may be stored on secure servers located in Australia or overseas. We may retain backup copies for an extended period but do not guarantee any minimum retention time. We are not a long‑term archive or backup service.
You are responsible for ensuring that all persons recorded have provided any consents required under privacy, publicity and intellectual‑property laws. You warrant that your Event and Content are lawful. You indemnify us from claims arising from the Content, except to the extent caused by our breach of law.
We may collect and process personal information about you and your guests to deliver the Service and provide access to Content. Our Privacy Policy (as updated from time to time) explains how we handle this data.
You grant us a non‑exclusive, royalty‑free licence to host, process, transmit and display the Content to you and your authorised recipients for the purpose of delivering the Service.
Network or third‑party outages, power failures, user error or environmental conditions may impact performance and recording. We do not guarantee that every intended message will be captured or that Content will be free from error or corruption.
Refunds or credits are assessed reasonably on a case‑by‑case basis and ordinarily only considered where you have acted in good faith and the Service provided was materially deficient. This clause does not affect your rights under the Australian Consumer Law (ACL).
Any rescheduling or cancellation terms stated in your quote or on our website form part of these Terms. If your Event cannot proceed due to venue restrictions, weather or other circumstances beyond our control, fees may remain payable subject to the ACL.
To the maximum extent permitted by law, the Device and software are provided "as is" and "as available" without any representation or warranty, express or implied, including as to merchantability, fitness for a particular purpose, uninterrupted use or accuracy.
To the fullest extent permitted by law, we are not liable (in contract, tort—including negligence—statute or otherwise) for any indirect, special, consequential, incidental, punitive or exemplary loss, or for loss of profit, revenue, goodwill, data, Content, enjoyment or opportunity, or for emotional distress.
To the fullest extent permitted by law, our aggregate liability to you for all claims arising out of or in connection with the Service, the Device or these Terms in any 12‑month period is limited to the total fees you paid us for the Service in that period.
Nothing in these Terms excludes the guarantees provided under the ACL. If you are a consumer and the goods or services fail to comply with a consumer guarantee, our liability is limited (at our option) to:
You indemnify and hold harmless us and our officers, employees, contractors and agents from and against any claim, loss, damage, cost (including reasonable legal fees) or liability arising out of or in connection with (a) your breach of these Terms, (b) your negligence or wilful misconduct, (c) the use, misuse or possession of the Device while at your risk, or (d) the Content, except to the extent caused by our breach of law.
Transit is arranged on your behalf. We are not liable for delay, loss or damage caused by a Carrier, customs, weather, natural disaster, epidemic, industrial action, shortage or other factor beyond our reasonable control.
If a Force Majeure event prevents us from fulfilling our obligations for more than 30 days, either party may terminate the rental on written notice. You will receive a pro‑rated refund of prepaid amounts for unfulfilled Services, less costs already incurred.
We may terminate the rental immediately if you breach these Terms, fail to pay any amount when due, become insolvent, or do anything that jeopardises the safety or integrity of the Device.
If terminated for your breach, no refund is payable for any unused portion of the Rental Period. Clauses 3, 4.4, 5, 6, 7, 8, 9, 11.2, 12 and 13 survive expiry or termination.
To secure your obligations under these Terms, you grant us a security interest in the Device and any proceeds (each as defined in the Personal Property Securities Act 2009 (Cth) (PPSA)).
You agree that we may register our security interest on the PPSR and you must do all things reasonably required to perfect and maintain that registration. To the extent permitted by law, you waive your right to receive any verification statement under the PPSA.
You must not grant, or allow to be created, any other security interest in the Device, and you must not change your name, address or contact details without giving us at least 10 business days' prior notice.
These Terms are governed by the laws of New South Wales and the Commonwealth of Australia. The parties submit to the exclusive jurisdiction of the courts of NSW.
We may give notices by email to the address you provide and they are deemed received when sent, unless we receive a bounce‑back.
These Terms (together with the quote and any booking or cancellation terms referenced in it) constitute the entire agreement and supersede all prior representations and agreements on the subject matter.
We may update these Terms from time to time. The version applicable to your booking is the version in force on the date you pay your deposit or booking fee.
You may not assign or transfer your rights or obligations without our prior written consent. We may assign or novate these Terms on notice.
If any provision is held invalid or unenforceable, that provision is severed and the remainder continues in full force. No failure to exercise, nor any delay in exercising, any right or remedy operates as a waiver.
Headings are for convenience only and do not affect interpretation.
© 2025 Aesello Pty Ltd. All rights reserved.