Last updated: August 27, 2025
Aesello Pty Ltd
These Terms of Use ("Terms") govern your access to and use of the Aesello website and customer portal (the "Site"), operated by Aesello Pty Ltd ("Aesello", "we", "us", "our").
By creating an account, booking an event, or otherwise using the Site, you agree to these Terms. If you do not agree, you must not use the Site.
These Terms are separate from our Rental Terms & Conditions and Privacy Policy, which also apply to your use of our services.
To use the Site you must be at least 18 years old and capable of entering into binding agreements.
You may need to create an account to book or manage an event. You agree to provide accurate information and keep your login credentials secure. You are responsible for all activity on your account.
We may authenticate accounts using email, phone number, or linked social accounts. You authorise us to send communications (including SMS and email) for verification and service delivery purposes.
We may suspend or terminate your account if you breach these Terms, misuse the Site, or engage in behaviour we reasonably consider harmful.
Through the Site, you may:
The Site is offered as is and as available. We do not guarantee uninterrupted access, error-free performance, availability of features, or compatibility with your devices or networks.
We may change, suspend or discontinue any feature at any time without liability.
User Content means any material (photos, prompts, messages, names, event details or other data) that you or your guests upload or submit through the Site.
You retain ownership of User Content but grant us a worldwide, royalty-free licence to host, process, transmit and display it as reasonably required to provide the Service.
You warrant that:
We may remove or block access to any User Content that we reasonably believe breaches these Terms or applicable law.
Payments are processed through Stripe. By using the Site you agree to comply with Stripe's terms of service.
We use Klaviyo to send service and marketing communications (email and SMS). By using the Site you consent to these communications, subject to your opt-out rights.
We use analytics services including Google Analytics and Posthog. These may set cookies or collect technical data about your use of the Site. By using the Site, you consent to such collection in accordance with our Privacy Policy.
We are not responsible for errors, loss or issues caused by third-party services.
The Site and all content we create or provide (including branding, trademarks, logos, designs, copywriting, photos, illustrations and software) remain our exclusive property.
You may access and use the Site only for your personal, non-commercial use relating to your Event.
You must not copy, modify, distribute, resell, or otherwise exploit any part of the Site without our prior written consent.
We collect and use personal information in accordance with our Privacy Policy. By using the Site, you consent to our handling of your personal information in line with that policy.
You are responsible for ensuring your guests understand that their personal data may be collected through the Site and used to deliver the Service.
The Site is provided as is and as available. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for purpose, accuracy, or non-infringement.
We do not guarantee the Site will always be available, secure, or free from errors or viruses.
To the fullest extent permitted by law, we are not liable (whether in contract, tort—including negligence—statute or otherwise) for any indirect, special, consequential, incidental, punitive or exemplary loss, including loss of profit, goodwill, data, Content, enjoyment or opportunity, or for emotional distress.
Our aggregate liability to you for all claims relating to the Site in any 12-month period is limited to the greater of (a) AUD 100 or (b) the total fees you paid us through the Site in that period.
Nothing in these Terms excludes liability that cannot be excluded under the Australian Consumer Law. If the ACL applies, our liability is limited, at our option, to re-supply of the services or payment of the cost of doing so.
You indemnify us and our officers, employees and contractors against all claims, losses, damages, costs and expenses arising from (a) your breach of these Terms, (b) your misuse of the Site, or (c) any User Content you provide.
We may suspend or terminate your account or access to the Site at any time for breach of these Terms or if we reasonably believe your use of the Site poses a risk to us or others.
These Terms are governed by the laws of New South Wales and the Commonwealth of Australia. You submit to the exclusive jurisdiction of the courts of NSW.
These Terms, together with our Rental Terms & Conditions and Privacy Policy, form the entire agreement between you and us regarding the Site.
If any provision is found invalid or unenforceable, it is severed and the remainder continues in full force.
We may update these Terms from time to time. The version applicable to you is the version in force at the time of your most recent use of the Site.
Notices may be sent to the email address you provided and are deemed received when sent.
© 2025 Aesello Pty Ltd. All rights reserved.