Question 1

What is Aesello?

Accepted Answer

Aesello is a video guestbook for weddings. Guests record short video messages and take photos on a dedicated kiosk. After the wedding, we edit everything into a keepsake film and an online gallery — so you can keep and share the voices of the people who were there.

Question 2

How does it work on the day?

Accepted Answer

Guests walk up, tap the screen, and follow simple prompts to record their message. They can adjust the built-in ring light and take a few photos (sent to their phone via SMS). Everything saves on the device and uploads to the cloud. No apps or accounts required.

Question 3

Is it easy to set up?

Accepted Answer

Yes. The unit arrives ready to go. Plug in the power, turn it on, and it's ready within seconds. No wiring, internet setup, or configuration.

Question 4

What if the venue has poor or no internet?

Accepted Answer

Aesello works offline. All videos and photos save on the device and upload automatically when the unit reconnects. You don't lose anything.

Question 5

How are videos and photos backed up?

Accepted Answer

Every message is stored on the device and backed up to two independent cloud systems. Even if something rare happens, your footage is safe.

Question 6

What network does Aesello use?

Accepted Answer

Each unit uses Telstra 5G for coverage across Australia. Your footage uploads in the background so you don't have to think about it.

Question 7

How much space does it need?

Accepted Answer

About the footprint of a small microphone stand. Most couples place it near the bar or guestbook table — anywhere guests naturally gather.

Question 8

Can it be used indoors or outdoors?

Accepted Answer

Indoors or in shaded outdoor areas. The ring light handles dim venues well. We don't recommend direct sun or rain.

Question 9

What happens after the wedding?

Accepted Answer

We edit all guest recordings into one keepsake film. You get a private link to watch, download, and share. You can also order a photobook with guest photos and quotes.

Question 10

When will we receive our final video?

Accepted Answer

Usually within 2–4 weeks. We'll let you know when we start editing and when it's ready to view.

Question 11

What is the optional photobook?

Accepted Answer

A premium hardcover book with every guest's photos and message summaries. It pairs with the digital film and sits on your coffee table for years.

Question 12

How much does it cost?

Accepted Answer

One package at $1,299 AUD includes the unit, delivery and return, unlimited guest messages, cloud backup, and your professionally edited film. Optional add-ons like the photobook are available at checkout.

Question 13

How do we check availability?

Accepted Answer

Use the form on our website to check your wedding date. We'll reserve a unit for you and send setup details well in advance.

Question 14

Do you service all of Australia?

Accepted Answer

Yes. We ship nationwide. Each unit travels in a protective case via insured express courier.

Question 15

What if something goes wrong or the device is damaged?

Accepted Answer

Units are built tough and travel in protective cases. If something happens, our team can often fix it remotely. We also offer insurance options.

Question 16

Is our data secure?

Accepted Answer

Yes. Footage is encrypted in transit and stored on secure Australian servers. Only you and our editing team can access your recordings.

Question 17

Can we cancel or reschedule?

Accepted Answer

Yes. Cancel or reschedule up to 60 days before the event for a full refund. Closer to the date, partial refunds may apply. Contact us as soon as your plans change.

Question 18

Do you provide support during the event?

Accepted Answer

Yes. Every unit is monitored remotely. We can check uploads and resolve most issues in real time. You also get a support contact for the day.

Question 19

Where is Aesello built?

Accepted Answer

Designed and built in Newcastle, Australia. We hand-assemble each unit and support everything from here.

Video guestbook questions answered

Hold onto the people you love, exactly as they were.